Refund policy

In order to return or exchange mail order goods you must contact us within 48 hours of receiving your order. Once authorized, said item(s) must be shipped back to us within 10 days. Any items postmarked after 10 days will be charged a restocking fee of 15%.

Customers assume all responsibility of costs associated with returning items. All returns must be fully insured. We can not accept responsibility for reimbursement or compensation for lost packages.
All returns must be received in original condition.

Returned goods may be exchanged for another item, or for store credit, equal to the amount of said goods. Refunds are not offered at this time (except in the case of damaged or defective goods). Sale items and discounted merchandise are all final sale.

We try to give you as much information as we can in the product descriptions. If you are unsure of any details, please feel free to email us at info@sabrinabutterflydesigns.ca and we will do our best to answer any questions as soon as possible.